Tenant Voice & Engagement Administrator
This is a {Advertised Permanent / Temporary}, {Advertised Full Time / Part Time} vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
We have an exciting new opportunity for a Tenant Voice & Engagement Administrator who will support Oceans approach to fostering a positive and inclusive community through tenant engagement.
The role is part time covering 18.5 hours per week with a pro-rated salary of £11,714.50 per annum (FTE £23,492).
The Tenant Voice & Engagement Administrator is responsible for organising tenant meetings, delivering engagement programmes and coordinating community projects. They will support complaint resolution and the execution of satisfaction surveys ensuring regulatory compliance.
Some key responsibilities will also include:
- Preparing agendas and coordinating tenant meetings, forums and focus groups along with taking minutes and ensuring productive discussion.
- Support the Senior Tenant Voice & Engagement Coordinator with the creation and implementation of initiatives that encourage tenant participation in Ocean decision making processes.
- Maintain effective channels for tenants to provide feedback, such as online through Have Your Say, Tenant Satisfaction Measures and direct communication lines.
- Assist in the planning and execution of community development activities that enhance the tenant environment and improve satisfaction levels
- Collaborate with local organisations, charities, and stakeholders to support community initiatives and services. This includes identifying potential partners, negotiating terms of collaboration, and managing ongoing relationships.
- Support the Complaints and Compliance Co Ordinator as required to address and resolve tenant complaints promptly, ensuring a high level of customer service. This includes logging complaints, investigating issues, and providing timely and satisfactory resolutions.
For further information regarding the Key Responsibilities please refer to the Job Description attached
You will hold GCSE or equivalent Level 2 qualifications A-C in English and Maths.
You will have administration experience including the production of accurate written correspondence and data entry and of using IT and computerised databases.
You will have experience of providing excellent customer service, a commitment to engaging positively with diverse groups of people, minute taking and have the ability to manage multiple projects and tasks efficiently.
You will be passionate about delivering and cultivating excellent customer service, work effectively as part of a team and have excellent organisational skills and work in a methodical manner.
For further information regarding the knowledge, experience, skills and abilities please refer to the person specification attached
Your benefits at Ocean include:
- 27 days holiday (plus Bank Holidays) (pro rated)
- Occupational Sick Pay at 3 months Full Pay and 3 months at Half Pay
- Company Pension: 4% Employer Pension Contribution (includes Death in Service Benefit of 3x annual salary)
- Health Cash Plan (inc Dental and Optical cover)
- Health and Wellbeing initiative includes yearly Flu Jab
- Employee Assistance Programme
- Cycle to Work Scheme
- Family Friendly Policies
"We offer a dynamic work environment offering hybrid working. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task"
Closing date: Sunday 5th January 2025 at Midnight
Interviews to be held on Monday 13th January 2025
Interviews will be conducted Face to Face at our Head Office in St Austell however this could be subject to change at short notice.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible
The Company
Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.
At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.
Mission Statement
“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”
At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.
Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.
Benefits
Generous Holiday Entitlement
Healthcare Benefits
Occupational Sick Pay Scheme
Pension which includes Death in Service Benefit
Values
Gallery
2022 Award
Winner
Best Place to Work at Cornwall Business Awards 2022
Sponsored by the Skills Hub
“This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!”
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